This website is owned and operated by Combe Valley Campers Ltd. These terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Campervan conversion services and products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. 

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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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ONLINE SHOPPING

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Most of our items are sent directly from the supplier or manufacturer to reduce the lead times. We will always send you a confirmation of the order and shipping information. Please note, we will do our best to make sure the items are delivered on time but we cannot take responsibility for the delays caused by the couriers.

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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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RETURNS/REFUNDS

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For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. We do not offer free returns.

 

PLEASE NOTE: We cannot accept parts of the bundles to be returned, even if unused, and ply lining kits if ordered incorrectly.

 

Electrics and Diesel Heater

These are shipped directly from the manufacturer/supplier and any returns will be based on their warranty/return policy.

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In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Kombi beds and gift cards.

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We may, without prior notice, change the Services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. This includes store orders which may be canceled at any time for any reason.

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When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

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You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

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We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

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You agree to indemnify and hold Combe Valley Campers Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

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To the maximum extent permitted by applicable law, in no event shall Combe Valley Campers Ltd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Combe Valley Campers Ltd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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SHIPPING

We charge one standard shipping rate of £4.99.

Please note we only ship to mainland UK.

All offshore and Scottish Highlands incur extra courier costs. Please find the postcodes below which are included within this:

Scottish Highlands / offshore deliveries additional charges will apply. The following postcodes incur additional charges:

Zone 3 - Scottish Highlands - Postcodes: AB10-16, AB21-25, AB30-56, AB99, DD8-11, G83 & 84, FK17-21, IV, HS, KA27-28, KW, PA20-50, PA60-80, PH4-44, PH49-50, ZE

Zone 4 - UK Offshore Islands - Postcodes: GY, IM, JE, TR21-25, PO30-41, BT

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If you would like to arrange your own shipping please contact us.

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CHRISTMAS 2025 CLOSURE

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We will be closed for Christmas from Monday 23 December until Friday 3 January. All emails and orders received during this period will be processed when we are back on Monday 6 January 2025. Please place your orders by Monday 16 December for a guaranteed Christmad delivery.

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